Cancellation and Returns
Order Cancellation
If the products you have purchased have not yet been shipped, you may cancel your order on the same day by calling 0090 535 682 87 82 - 0090 539 514 30 79. In this case, your payment will be refunded within 10 days. If your shipment has already been dispatched, the return procedure will take effect after the product has been delivered to you.
Exercising the Right of Withdrawal
You have the right to return a product purchased through the website within 14 days from the date you receive it. The exceptional circumstances that prevent the exercise of this right are specified below. In order to exercise the right of withdrawal, the product must be unopened, intact, undamaged, and unused.
Products Not Eligible for Return
Products whose packaging has been opened, damaged, or deteriorated, as well as used products.
Return Procedure Steps
If the products you wish to return meet the conditions specified above, you only need to notify us by email or by calling 0535 682 87 82 - 0539 514 30 79 within 7 days from the date you received the product in order to exercise this right. Afterwards, you may complete the return by going to the relevant courier company as instructed by us.
If the right of withdrawal is exercised, the invoice for the delivered product must also be returned. The product price will then be refunded to the buyer within 10 days following receipt of the returned product. For products returned under the right of withdrawal, the refund will be made after deducting the shipping cost.
Things to Consider When Receiving Your Shipment
Please open and inspect packages that you believe may have been damaged during shipment in the presence of the courier company representative. If you believe that the product has been damaged, take a photograph of the damaged package, have the courier company representative prepare an official damage report, and do not accept the package. Once you send us the photograph and the damage report, we will initiate the necessary procedures regarding a refund or replacement product. If you subsequently send the damage report and photographs of the damaged shipment to the relevant address, we will contact you and initiate the necessary procedures for a refund or replacement product.
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